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Call Center Customer Service Representative (CSR)

Job Location

One Location

Published By

A-1 Locksmith Security & Safes

Type of Job


Published Date

About the job

What you’ll do:
- Act as the first point of contact for customers
- Answer phones in a timely and consistent manner
- Address customer needs and concerns with respect and empathy
- Transfer calls when necessary
- Manage email inboxes and online chat support
- Create jobs, estimates, and quotes for customers
- Develop and maintain a knowledge of product information and pricing
- Communicate with our Dispatch team and Locksmith technicians
- Provide the highest quality of customer service to our customers


  • High school or equivalent (Required)

  • Customer Service: 2 years (Required)

  • US work authorization (Required)

  • Spanish (Preferred)


  • Great work culture & team-oriented environment

  • Two days off per week guaranteed, closed Sundays and holidays

  • Health, Vision, Dental options for full-time employees

  • Overtime opportunities

  • Unlimited opportunity for growth within the company

  • 90-day review and annual reviews

About us


Carrollton, TX, USA

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